Privacy Policy

Who We Are

This Privacy Policy explains how VET-AI LTD (company) through Joii (digital product offering) collects, uses, and protects your personal data when you interact with us through our websites, apps, or services.

We are the data controller and are registered with the UK Information Commissioner's Office (ICO).

What Data We Collect

We may collect:

• Contact Info: Name, email, phone, address.
• Pet Info: Breed, age, health info (if shared during a chat with AI.Vet).
• Technical Info: Device data, IP address, browser type.
• Usage Info: How you use our services, apps, or website.
• Payment Info: For purchases or services.
• Marketing Preferences: If you opt in to hear from us.

We may also get data from third parties like insurers or service partners.

How We Use Your Data

• Provide services and products.
• Manage payments and customer support.
• Improve our services.
• Send relevant updates or offers, and update you on service availability.
• Comply with legal obligations.

We may share your data with trusted partners (like payment processors or your insurer) but only when necessary. We never sell your personal data.

Your Rights

You have rights under data protection law, including to:

• Access, correct or delete your data.
• Object to or restrict processing.
• Withdraw consent for marketing at any time.

To make a request, email us at contact@joiipetcare.com.

Cookies

We use cookies and tracking tools to improve your experience and understand how our services are used.

We use the following tools:

• Mixpanel – to track user behavior in our app and services, helping us improve features and user journeys.
• Hotjar – to understand how users interact with our website via heatmaps, session recordings, and feedback tools.
• Google Analytics (GA) – to measure traffic and performance, and gain insights into how visitors find and use our website.
• Shopify – to power our online store, process orders, and track user behavior related to browsing and purchasing.

You can manage or disable cookies in your browser settings. Some features of our website or app may not function properly without them.

Keeping Your Data Safe

We use appropriate security measures to protect your personal data. Only authorised staff and partners can access it.

How Long We Keep Data

We only keep your data as long as necessary—for example, to meet legal or tax obligations. You can ask us to delete your account or data at any time.

Changes to This Policy

This policy may be updated from time to time. Last updated: 10 April 2025

Extended Vet AI & Joii Privacy Policy

This product is part of the Vet AI and Joii eco system, for our full Privacy Policy please refer to it here.